Client Services Incident Manager

The Client Services Incident Manager will oversee incident escalations for Homecare Homebase's home health and hospice clients, focusing on educating customers on software solution usage and ensuring timely resolution of incidents.

Requirements

• Meeting or exceeding established productivity and quality standards
• Demonstrating ownership of incident escalations and educational opportunities
• Managing multi-thread problem-solving efforts across multiple teams
• Creating documentation for the knowledge base
• Identifying Customer Satisfaction and process improvement opportunities

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• A Leader who cares
• Flexibility
• A company that gives back