Client Services Incident Manager

Homecare Homebase is searching for a Client Services Incident Manager who will oversee incident escalations for its home health and hospice clients. This exciting opportunity will allow HCHB Client Services to focus on the most significant issues for our customer base, positively impacting our customers' ability to provide care.

Requirements

• Meeting or exceeding established productivity and quality standards
• Demonstrating ownership of incident escalations, requested bug fixes, and educational opportunities
• Managing multi-thread problem-solving efforts across multiple teams
• Creating documentation for our knowledge base
• Identifying Customer Satisfaction and process improvement opportunities

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities