Assistant Manager, Client Experience
Funding Societies | Modalku GroupSingapore, Singapore
Posted July 7, 2025
Full Time
About the Company
Funding Societies | Modalku is the largest unified SME digital finance platform in Southeast Asia. It is licensed in Singapore, Indonesia, Thailand, registered in Malaysia, and operates in Vietnam. The FinTech company provides US$1 billion annually of business financing to small and medium-sized enterprises (SMEs). In recent years, it has made strategic milestones including its acquisition of regional digital payments platform CardUp and co-investment into Bank Index in Indonesia. Funding Societies | Modalku is backed by SoftBank Vision Fund 2, Khazanah Nasional Berhad, CGC Digital (the digital arm of the Credit Guarantee Corporation Malaysia Berhad), SBVA (previously SoftBank Ventures Asia), Peak XV Partners (previously Sequoia Capital India), Alpha JWC Ventures, SMBC Bank, BRI Ventures, VNG Corporation, Rapyd Ventures, Endeavor, EBDI, SGInnovative, Qualgro, and Golden Gate Ventures among others. It has received accolades through the years including: Brands for Good (2019, 2023), Global SME Excellence Award, Global SME Finance Awards by IFC (2021-2023) Global Startup Awards (2020), MAS FinTech Award (2016, 2021), Singapore’s Fastest-Growing Companies 2024 (a list of 100 companies compiled by The Straits Times and Statista), High-Growth Fintech Companies in Asia-Pacific 2024 (a list of 500 companies compiled by the Financial Times and Statista) . Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access and providing payment solutions to Southeast Asia. Check out our story: https://blog.fundingsocieties.com/our-story/
Job Description
Funding Societies | Modalku is a leading SME digital finance platform in Southeast Asia, backed by major investors. They are looking for an Assistant Manager, Client Experience to lead their SME lending product team. The role focuses on improving customer service, managing CX operations, and achieving customer satisfaction. The position involves team leadership, oversight, and process improvement.
Requirements
- Bachelor’s degree in Business, Communications, Marketing, or related field.
- 2-4 years of experience in customer experience, client servicing, or operations in fintech or financial services.
- Strong interpersonal and communication skills.
- Structured thinking and problem-solving skills.
- Detail-oriented, organized, and able to handle multiple priorities.
- Experience in writing or maintaining SOPs.
- Proficiency in Microsoft Office Suite and/or Google Workspace.
Benefits
- Flexible paid vacations
- Observed holidays
- Paid time off for special occasions
- Medical benefits
- Mental health and wellness initiatives
- Tech support
