Technical Support Engineer

Fundraise Up is a global fundraising platform that seeks a Technical Support Engineer to diagnose and resolve complex technical issues for clients, ensuring they can leverage the platform to its fullest potential. The role involves providing expert implementation support, delivering world-class support, and influencing product development.

Requirements

• Excellent Communication Skills: Flawless written and spoken English is essential for communicating with our global user base and internal teams.
• Relevant Experience: 2 years of experience in technical support, product support, or a client-facing implementation role.
• Technical Aptitude: You understand how the web works (HTML, CSS, JS) and ideally have hands-on experience with web development.
• A Problem-Solver's Mindset: You have strong analytical skills and an innate curiosity.
• Proactive and Detail-Oriented: You take initiative, manage your tasks effectively, and have a keen eye for detail.
• A High Degree of Ownership: Reliability and accountability are critical.

Benefits

• 30 days off
• 100% paid telemedicine plan
• Home Office Setup Assistance
• English learning courses
• Relevant professional education
• Gym or swimming pool
• Co-working
• Remote working