Zendesk Specialist
Futuras ApostasSão Paulo, Brazil
Posted February 20, 2026
Full Time
About the Company
Futuras Apostas Ltda is a leading provider in the betting and gambling sector, delivering a full suite of innovative betting solutions that prioritize the customer experience. The company offers a wide array of services—from online sportsbooks and casino platforms to sophisticated risk‑management tools—while maintaining a strong commitment to responsible gambling practices. Its reputation for reliability, transparency, and customer satisfaction has earned it a trusted position in the industry. Futuras Apostas continues to drive growth through technology‑driven innovation and a culture that values both employee development and client partnership.
Job Description
We're looking for a Zendesk Specialist to own and optimize our Customer Service system architecture, ensuring Zendesk is scalable, automated, and data-driven. The successful candidate will be responsible for designing and optimizing automations, triggers, workflows, and data structure.
Requirements
- Proven experience as a Zendesk Administrator or Advanced Analyst
- Advanced knowledge of: Automations and triggers, custom fields and forms, SLA policies, workflow optimisation, Zendesk Explore reporting
- Experience configuring chatbot and AI tools
- Strong analytical mindset with the ability to translate data into operational improvements
- Fluent English (mandatory)
- Excellent written communication in Portuguese
- Experience in high-volume Customer Service or Call Center environments
Benefits
- Health Plan with national coverage
- Gym memberships through TotalPass
- Food vouchers to be used for groceries or restaurants
- An extensive range of premium snacks in the office, completely free
- 2 extra days off to be used per year
- Hybrid work model with balance of remote work and in-office collaboration
