Call Center Representative - Conway, AR (Hybrid)
Gainwell TechnologiesConway, Arkansas, United States
Posted February 9, 2026
Full Time
About the Company
Gainwell Technologies has been serving the federal Medicaid program for over 50 years, focusing on improving health outcomes for vulnerable populations. With a strong commitment to innovation, Gainwell offers comprehensive cloud-enabled services that drive cost savings and enhance patient/provider experiences across all stages of modernization in public health.
Job Description
Join Gainwell's team to contribute to solving business challenges and enhancing the way we work and grow. This role offers opportunities for career growth, work flexibility, and learning and development.
Requirements
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem-solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
Benefits
- Generous, flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
