Client Executive

Role Overview

Accountable for expanding existing relationships and delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of client accounts within a Branch. This role directly contributes to key business outcomes such as revenue growth, client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

What You Will Do

Growing revenue by successfully counseling clients on additional lines of insurance or limit increases that should be considered based on the details of each client's unique exposure to risk, delivering high quality client service consistent with AJG operational standards and practices, and achieving operational productivity and performance metrics consistently.

Why It Might Be a Fit

Must be able to build collaborative and mutually meaningful relationships with internal and external clients, able to facilitate and/or lead group meetings with internal and external clients, and effectively manage/balance multiple and sometimes competing priorities.

Requirements

• Bachelor's degree with 5+ years client service and/or claims management experience
• High School degree/GED with 10+ years client service and/or claims management experience
• Must hold appropriate licensing as required and be able to travel up to 25% of the time
• Proficiency necessary in Microsoft office applications and in using technology as a tool to maximize productivity and quality
• Previous experience in managing client relationships essential
• Must possess strong written and verbal communication skills

Benefits

• Medical/dental/vision plans
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours
• Training programs
• Gallagher Thrive program
• Charitable matching gift program