Military Guest Advisor delivers world-class guest service experiences using GameStop's Buy-Sell-Trade Model and Solution Selling techniques. Ensures products are easy to see and buy, provides a clean and organized environment, and offers outstanding shopping experiences. Associates will interact with supervisors frequently during each work period.
Requirements
- Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale.
- Provide world-class guest service, promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop.
- Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally.
- Promote GameStop’s new title reservation program and the PowerUp Rewards guest loyalty program.
- Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided.
- Adhere to all of GameStop's ESRB policies and procedures.
- Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback.
- Show professionalism and enthusiasm by working well with others — deliver great team results.
- Assist the team members with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
- Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
- Provide a convenient, organized shopping experience by organizing merchandise according to GameStop's merchandising plan.
- Create visual excitement and guest interest by keeping merchandise areas fully stocked and by ensuring that all products are represented on the sales floor.
- Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
- Recognize potential theft/loss situations and provide personal guest service to deter theft.
- Demonstrate the behaviors expected of all GameStop associates, including a strong bias for action and drive for results; high levels of maturity and professionalism; providing effective feedback to others, a consistently high service orientation; and commitments to diversity, a respectful workplace, and integrity.
- Adhere to operational procedures and company policies and practices as communicated through the company handbook, procedure manual, Store Support Center and other communications including accurately recording all time worked as required.
- Manage relationships in a manner acceptable to others and to the organization.
Benefits
- Paid Time Off
- 401(k) with company matching contributions
- Educational Assistance
- Employee Discount
