Military Guest Advisor

The Military Guest Advisor delivers world-class guest service experiences using GameStop's Buy-Sell-Trade Model, The Circle of Life and Solution Selling techniques.

Requirements

• Selling Passion
• Provide world-class guest service
• Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to guest comments or questions in person or on the phone
• Promote GameStop's new title reservation program and the PowerUp Rewards guest loyalty program
• Assist supervisor to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided
• Adhere to all of GameStop's ESRB policies and procedures
• Solution Selling Focus
• Promote GameStop’s unique guest benefits: new title reservations program and PowerUp Rewards guest loyalty program
• Promote GameStop’s emerging digital products to guests
• Respond to guest concerns quickly, effectively and courteously
• Demonstrate appreciation for guests by thanking them for their visits and their business
• Team Support
• Show professionalism and enthusiasm by working well with others — deliver great team results
• Assist the team members with training store associates in all aspects of their job responsibilities
• Maintain awareness of associate and guest safety
• Operational Agility
• Create visual excitement and guest interest by keeping merchandise areas fully stocked
• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures
• Recognize potential theft/loss situations and provide personal guest service to deter theft
• Dust and clean shelves, counters, fixtures, merchandise, and store equipment
• Organize backroom product, cash wrap back stock product, and store supplies
• Pick up and discard paper, packing material, and any other debris
• Demonstrate the behaviors expected of all GameStop associates
• Adhere to operational procedures and company policies and practices as communicated

Benefits

• 401k Matching
• Health Insurance
• Paid Time Off
• Employee Discount