IT Service Desk Analyst

IT Service Desk Analyst job at Gateway Casinos & Entertainment Limited. The role requires efficient prioritization, logging, and troubleshooting of support requests from internal and external users, with a focus on communication and professionalism. This is a full-time, temporary contract position with a salary of $60,057.

Requirements

• Post-secondary Diploma or Degree in Computer Systems
• 3-5 years of experience as a Service Desk Analyst or in a corporate technical support role
• Excellent interpersonal and communication skills
• Working knowledge of LAN/WAN, TCP/IP, routing, switching management, and security setup
• Experience with MS Active Directory and MS Exchange (2003–2016)
• Previous experience with ITIL methodologies

Benefits

• Full benefits package
• Retirement savings plan
• Development and training opportunities
• Family and friends discounts on travel, tech, food, beverage, and fitness