Senior Technical Support Analyst (Tier 3)

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products, provide remote and on-site technical support, and have top-notch communication skills.

Requirements

• Microsoft Azure and Office 365 Administration
• Provide remote technical support to customers calling for various technical issues
• Provide on-site technical support to customers as needed
• Track time and provide troubleshooting notes as you work
• Participation in an after-hours support escalation rotation
• Ability to perform on-site work as required
• Must successfully pass a background screening
• Ability to lift up to 20 lbs
• Strong teamwork, communication, and documentation skills
• Responsible for entering billable time and detailed notes into the ticketing system in real time

Benefits

• Flexible Paid Time Off
• Medical/Dental/Vision Insurance available
• Life and AD&D Insurance
• Disability Insurance