Team Lead For Non Voice Process ( Content Moderation )
Gear IncKolkata, West Bengal, India
Posted January 5, 2026
Full Time
About the Company
Gear Inc is a global business process outsourcing provider that delivers customized solutions across contact center, customer experience, content moderation, data management, and gaming support. Leveraging a workforce of over 6,000 professionals in 24 countries and support for 75 languages, the company combines cutting‑edge technology with local expertise to scale operations, enhance customer interactions, and accelerate innovation for leading enterprises. Its core differentiators include precise custom integration, a worldwide footprint that balances local nuance with global strategy, and a commitment to secure, measurable results. Gear Inc partners with brands to build tailored engines of growth, enabling them to focus on core functions while achieving operational excellence.
Job Description
Team Lead for Content Moderation responsible for managing a team of content moderators, ensuring quality and consistency in content moderation tasks, and maintaining adherence to platform rules and regulations.
Requirements
- Manage, inspire, and mentor a group of content moderators
- Hold regular team meetings, evaluate performance, and offer helpful criticism
- Manage escalations and challenging situations
- Implement quality assurance procedures
- Conduct audits and evaluations of the moderator's actions
- Work together to update and improve the content rules and policies
- Manage client escalations and reverts to the client mails
- Report any issue, challenges directly to the reporting manager immediately
- Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving
- Ensure the team members are achieving daily productivity and desired service levels as per the KPIs