AI and Experience Orchestration Director
GenesysAmsterdam (Flexible)
Posted April 14, 2026
Full Time
About the Company
Genesys is a global company that empowers organizations to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve customer experience through its AI-powered Experience Orchestration platform. The company is seeking an AI and Experience Orchestration Director to bring innovative solutions to core account teams and clients.
Requirements
- Previous deep experience in AI
- Experience in sales overlay or subject matter expert roles
- 12+ years of relevant professional experience in Software / Cloud / AI
- Proven experience and expertise in AI-powered customer experience
- Demonstrated ability to lead through influence and direct authority