AI and Experience Orchestration Director (Sales Overlay)
GenesysDurham, North Carolina, United States • South Carolina, United States • Washington, District of Columbia, United States • Florida, United States • Pennsylvania, United States • Virginia, United States • Maryland, United States • Georgia, United States
Posted March 31, 2026
134000 - 235600 USD
Full Time
About the Company
Genesys empowers organizations to create the best customer and employee experiences with its AI-Powered Experience Orchestration platform.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The AI and Experience Orchestration Director brings deep expertise in AI powered customer experience to account teams and clients, helping to drive sales and adoption of Genesys native AI capabilities.
Requirements
- 10 to 12 years of sales and/or presales experience in software, cloud, and/or AI-related domains
- Experience with AI-powered customer experience and conversational AI solutions
- Ability to influence without direct authority and collaborate effectively with colleagues to drive outcomes
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments