CX Advisory Senior Consultant

Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. As a Senior Consultant, CX Advisory, you will partner with clients to define transformation strategies and guide adoption of Genesys Cloud.

Requirements

• 8+ years of experience in consulting, organizational change management, training or enablement, or related client-facing roles
• Bachelor's degree required; MBA or advanced degree preferred
• Strong executive presence with the ability to confidently lead and advise senior stakeholders
• Experience supporting enterprise technology or transformation initiatives
• Proven ability to design and deliver training programs using adult learning principles
• Expertise in organizational change management and user adoption
• Ability to manage multiple priorities in a fast-paced, client-driven environment
• Strong communication and storytelling skills, including PowerPoint-based presentations

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments