Manager, Technical Account Management
GenesysFrankfurt, Hesse, Germany • Munich, Bavaria, Germany
Posted March 27, 2026
Full Time
About the Company
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Manager of Technical Account Management is responsible for the effective execution of Technical Account Management services across the Genesys platform portfolio.
Requirements
- Managing a team on a global scale
- Overseeing projects in alignment with organizational objectives
- Being a thought leader and driving innovation
- Managing and motivating high-performing teams
- Creating and implementing methodologies
- Cultivating a work environment that develops leaders and grows CX champions
- Focusing on Customer Success
- Hiring and developing team members
- Driving process improvements across the organization
- Building relationships with cross-functional leadership
- Influencing business decisions and driving transformation
- Designing service delivery models
- Driving to support Genesys leadership on vision and brand
Benefits
- Country-specific benefits
- Covid-19 safety measures