Technical Account Manager
GenesysGermany
Posted March 11, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve customer and employee experiences. As a Technical Account Manager, you will deliver technical success to customers by serving as a trusted advisor and proactive problem solver.
Requirements
- BA/BS degree (or equivalent experience)
- Minimum 3 years of experience in Customer Success, Contact Center Management, Solutions Consulting, or related fields
- Experience supporting SaaS or cloud-based enterprise solutions
- General knowledge of cloud contact center technologies
- Hands-on experience configuring agents, groups, IVR flows, routing, schedules, and reports
- Strong proficiency in MS Office tools
Benefits
- Health insurance
- Retirement plan
- Generous paid time off
- Tuition reimbursement
- Relocation assistance