Operations Reliability Engineer – Enterprise Platforms and Tools
GenesysHungary; Budapest (Flexible); Szeged (Flexible); Budapest, Hungary; Szeged
Posted February 27, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The company employs more than 6,000 people across the globe and offers great benefits and perks, independence, and opportunities to make a larger impact on the company.
Requirements
- Bachelor’s degree in Information Technology or related field
- 3+ years of experience supporting enterprise SaaS platforms or IT operations
- Hands-on experience administering at least one enterprise tool platform
- Working knowledge of Microsoft Power Apps, Power Automate, or Power BI administration concepts
- Familiarity with SaaS service health dashboards and vendor support models
- Basic understanding of incident management and ITSM processes
- Strong troubleshooting and analytical skills
- Effective written and verbal communication skills
- Familiarity with scripting or automation tools is a plus
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Tuition Reimbursement