Senior Operations Reliability Engineer – Microsoft 365 & Enterprise Tools

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Operations Reliability Engineer with a specialization in Microsoft 365 and Enterprise Tools, you will play a key role in maintaining the reliability, stability, and operational quality of collaboration and productivity platforms.

Requirements

• Bachelor's degree in an IT-related field or equivalent experience.
• 5+ years of experience supporting Microsoft 365, collaboration platforms, or enterprise productivity tools in an operational role.
• Strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Familiarity with scripting, APIs, or automation concepts (PowerShell, Power Automate, REST APIs, etc.) is a plus and supports future career progression.

Benefits

• Great benefits and perks like larger tech companies
• On-site gym, or some form of wellness program
• On-site meals, or some form of meal program
• Professional development programs
• Employee recognition programs
• Paid time off
• Flexible work arrangements
• Opportunities for advancement
• Collaborative and inclusive work environment
• Free snacks, or some form of on-site food
• Diversity, equity, and inclusion initiatives
• Wellness initiatives