Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Senior Operations Reliability Engineer with a specialization in Microsoft 365 and Enterprise Tools, you will play a key role in maintaining the reliability, stability, and operational quality of collaboration and productivity platforms.
Requirements
- Bachelor's degree in an IT-related field or equivalent experience.
- 5+ years of experience supporting Microsoft 365, collaboration platforms, or enterprise productivity tools in an operational role.
- Strong working knowledge of Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Familiarity with scripting, APIs, or automation concepts (PowerShell, Power Automate, REST APIs, etc.) is a plus and supports future career progression.
Benefits
- Great benefits and perks like larger tech companies
- On-site gym, or some form of wellness program
- On-site meals, or some form of meal program
- Professional development programs
- Employee recognition programs
- Paid time off
- Flexible work arrangements
- Opportunities for advancement
- Collaborative and inclusive work environment
- Free snacks, or some form of on-site food
- Diversity, equity, and inclusion initiatives
- Wellness initiatives