Senior AI Architect
GenesysTucson, Arizona, United States • Maryland, United States • Colorado, United States
Posted May 1, 2026
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
Job Description
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. We're seeking a Senior AI Architect to design and deploy AI solutions for customer experience use cases, drive strategic AI opportunities, and shape product direction.
Requirements
- Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases
- Expertise integrating AI solutions with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and broader cloud ecosystems
- Ability to define AI evaluation strategies, success metrics, and monitoring approaches
- Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders
- Proven ability to create, deliver, and adapt compelling technical demonstrations and presentations
- Demonstrated success partnering with sales teams to understand customer challenges and provide AI-focused technical solutioning
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments