Senior AI Architect
GenesysAthens, Georgia, United States • Knoxville, Tennessee, United States • Cambridge, Massachusetts, United States
Posted May 1, 2026
134900 - 237300 USD
Full Time
About the Company
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
Job Description
Genesys empowers organizations to improve customer and employee experiences through its AI-powered Experience Orchestration platform. The company seeks a Senior AI Architect to design and deploy AI solutions for customer experience use cases, leveraging expert-level knowledge of Genesys AI capabilities to articulate product value to customers and prospects.
Requirements
- Hands-on experience designing modern AI solutions for customer experience orchestration and contact center use cases
- Expertise integrating AI solutions with enterprise platforms, knowledge sources, and cloud ecosystems
- Ability to define AI evaluation strategies, success metrics, and monitoring approaches
- Strong ability to translate complex AI architectures into clear business value for technical and executive stakeholders
Benefits
- Medical, Dental, and Vision Insurance
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments