Senior Customer Success Manager, Public Sector

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. This role shapes how enterprise organizations realize value from their investment in Genesys, owning the end-to-end customer journey for a portfolio of strategic accounts.

Requirements

• 6+ years of experience in Customer Success Management or related customer-facing roles
• Proven track record of managing and growing enterprise customer relationships
• Strong business acumen with the ability to understand and align to customer objectives and value drivers
• Demonstrated experience collaborating across cross-functional teams and influencing stakeholders at multiple levels
• Experience delivering executive-level presentations and facilitating strategic discussions
• Proficiency with CRM systems and customer success platforms
• Bachelor's degree in Business, Management, or a related field

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments