Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Solution Consultant plays a crucial role in the Genesys pre-sales organization, working closely with customers to understand their needs and create a compelling business solution roadmap.

Requirements

• Strong technical knowledge of IT concepts, software standards as well as database and net-working technologies
• Strong understanding of the fundamentals of Computing, such as completing a Technology or Computer Degree and/or undertaking certifications relevant to Cloud, SaaS or CCaaS
• 5+ years of experience implementing and/or integrating with CRMS, software implementation and/or coding experience
• Experience in building and implementing CX solutions using modern Agentic AI techniques
• Advanced technical knowledge covering associated contact centre technologies such as surveys, quality management, recording, workforce management, IVR, digital engagement or PCI compliance
• Strong understanding and familiarity with AI concepts such as LLMs, NLUs, Predictive AI models
• Experience documenting technical artifacts and building presentations promoting
• Experience working with a Cloud or SaaS company
• Refined presentation skills showcasing presence and gravitas and able to facilitate workshops towards successful conclusions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance