テクニカルサポートエンジニア

We are seeking a Technical Support Engineer to provide rapid and accurate technical support for Genetec solutions. The role involves collaborating with the Technical Support team and R&D engineers to diagnose and resolve technical issues, providing technical explanations to customers, and escalating critical customer issues.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or related field
• Initial experience in similar roles (Support, IT, Networking, etc.)
• Excellent analytical and troubleshooting skills for hardware and software
• Ability to work flexibly, take initiative, and manage multiple tasks and priorities
• Experience in customer-facing roles, technical support, or project management
• Desire to learn new technologies and grow with software evolution
• Value teamwork while working independently
• Experience in physical security (video surveillance, access control systems)
• CCNA certification
• Proficiency in English communication (verbal and written)
• Valid driver's license and passport