Principal Consultant – Service Now Tech Lead

Genpact is looking for a Principal Consultant – Service Now Tech Lead to build and deploy cutting-edge AI solutions, lead a team of developers, and manage technical guidance. The ideal candidate will have experience in ServiceNow development, leading client projects, and certified System Administrator (CSA) and mainline Implementor certifications.

Requirements

• Relevant experience ServiceNow Development.
• Demonstrate prior experience in leading client projects as a technical lead.
• Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.).
• One greenfield implementation of any ServiceNow module.
• Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
• Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API’s, Service Portal etc...
• Experience in Integration with 3rd party tools using Rest, SOAP, Scripted and Flow/Integration Hub.
• Good understanding of ServiceNow Best practices in scripting, integration.
• Experience in deploying code from Lower instance to Production.
• Experience in Cloning and Upgrades.
• Excellent communication Skills for client facing roles.
• Good management, analytics, problem solving & interpersonal skills
• Self-motivated, Positive outlook & result oriented

Benefits

• Lead AI-first transformation – Build and scale AI solutions that redefine industries
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress