Customer Service Representative Specialist

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures. This role handles situations that may require additional research depending upon customer response.

Requirements

• Respond to customer inquiries, provide quotes and take customer orders via telephone, fax, email, electronic methods or walk-in (counter sales)
• Proactively generate sales by actively promoting Motion's products to existing customers
• Influences Motion's Gross Profit through negotiating the sale price and purchase price within certain parameters
• Maintain effective relationships with current and potential customers, ensure customer queries resolution, ensure billing and collection and facilitate customer requests in efficient and timely manner

Benefits

• Healthcare coverage
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay