Technical Support Analyst I
GEOGRAPHIC SOLUTIONS INCFlorida, United States
Posted February 26, 2026
Full Time
About the Company
Geographic Solutions Inc. is a technology firm that builds and maintains the Virtual OneStop (VOS) platform, offering web and mobile application development, application security services, and ongoing software support to its clients.
Job Description
The Technical Support Analyst I is part of a high-paced customer-facing team which supports Geographic Solutions’ Virtual OneStop application. The position requires strong troubleshooting, analytical skills, and can work under high pressure as part of a team or alone.
Requirements
- Monitor real-time error logging for Production level systems
- Process Online Project Communication (OPC) tickets
- Answer inbound calls from customers
- Troubleshoot issues with the company’s web-based application
- Provides excellent customer service, including excellent communications, and responsive follow-through
- Prioritize issues of varying severity and manage the resolution of all issues within the accepted service levels
- Collaborating with peers to resolve client issues
- Analyzing technical trends and providing feedback to their Team Lead
- Adhere to company policies and procedures
- Conduct to reflect a professional attitude and actions
- Willing to do shift work as required
- Other duties and special projects as assigned
