Member Contact Center Rep I
GESA CREDIT UNIONRichland, Washington, United States • Spokane, Washington, United States • Lynnwood, Washington, United States
Posted June 1, 2026
34260 - 59060 USD
Full Time
About the Company
Gesa Credit Union is a non-profit financial institution that serves the membership through effective communications, troubleshooting, and deepening member relationships.
Job Description
Join Gesa's team as a Member Contact Center Representative and serve the membership through effective communications, troubleshooting, and deepening member relationships. This role requires high service standards, meeting/exceeding established performance metrics, and demonstrating empathy, curiosity, and expertise in all product and services to determine member needs.
Requirements
- Minimum of a high school diploma; some college work preferred; degree highly desirable
- Minimum of one (1) year experience in a contact center environment
- Minimum of (1) year in a credit union or financial institution
- Some travel may be required to complete training or fulfill duties
- Courtesy, tact, and diplomacy with current and potential members, peers, and staff
Benefits
- Competitive Pay
- Medical, Dental, Vision, and Life Insurance
- 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs