Member Contact Center Specialist

Take a leap and join our team! At Gesa, we believe in the power of our people. The Member Contact Center Specialist serves the membership through effective communications, troubleshooting, proactive learning, and deepening member relationships and adhering to established policies and/or procedures while providing exceptional service. This role requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.

Requirements

• Minimum of a high school diploma; some college course work preferred; degree highly desirable.
• 2+ years in a contact center environment with increasing levels of responsibility.
• 2+ years in a Credit Union or Financial institution.
• Met or exceeded expectations of the MCCR I role.
• Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired.
• Courtesy, tact, and diplomacy with current and potential members, peers, and staff.
• Some travel may be required to complete training or fulfill duties.

Benefits

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs