Senior Customer Success Manager, B2B
GetWhyCopenhagen, Capital Region of Denmark, Denmark
Posted March 11, 2026
Full Time
About the Company
GetWhy is the enterprise qualitative insights capability partner for companies that want to truly understand people, not just measure them.
Job Description
We're looking for a Senior Customer Success Manager, B2B with strong executive presence and enterprise experience to join our team at GetWhy. As a trusted partner to leaders at some of the world's largest brands, you'll drive adoption, impact, and long-term customer success. You'll work closely with our Lead Strategist and senior leaders across Product, Research, and GTM to create a world-class customer experience. The role requires a minimum of 5-6+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment, consulting or within the Insights Space.
Requirements
- Minimum 5-6+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment, consulting or within the Insights Space.
- Proven track record of driving customer retention, satisfaction, and expansion.
- Exceptional change management, project management, and stakeholder management skills.
- Exposure to Insights and/or Global B2B Enterprise Level industries is a plus; curiosity and the ability to learn complex environments quickly is essential.
- High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act.
- Excellent communication skills: written, verbal, and interpersonal.
- Proficient in Danish & English, and living in or in proximity of Copenhagen.
Benefits
- Vibrant and international work environment with +50 colleagues across 15+ nationalities.
- Scale-up company with the ambition and potential to become a global leader.
- AI Qual product that is innovative and disrupting in the field of insights.
- Chance to work with some of the biggest consumer brands in the world.
- Flexible work schedule with opportunities to work from home.
- Renovated office in Nordhavn with a stunning waterfront view, relaxation areas, free daily energizers, vitamin shots, snacks, drinks, access to shared Fitness and spinning and a healthy and flexible lunch.
- Full-time position with a starting date as soon as possible.
