Technical Account Manager -eInvoicing Provider

The Technical Account Manager (TAM) will be responsible for providing technical product support, increasing overall utilization of subscribed solutions and services, and delivering an overall improved customer experience.

Requirements

• Internet savvy and computer literacy with proficiency in Microsoft Office applications, particularly advanced knowledge of Excel
• Excellent phone and onsite presence and strong written and verbal communication skills
• Expertise, knowledge, and skillsets that contribute to the development of projects and Technical Account Management objectives.
• Strong accountability and integrity due to sensitive nature of information
• Strong knowledge of and user capability with all TAM products and platforms
• Strong interpersonal skills with a positive attitude and an ability to engage with customer’s business and technical staff
• Ability to identify and solve customer problems and increase customer efficiency and product value
• Prior customer engagement experience
• Strong project management skills
• Ability to document technical processes for training, knowledge sharing, and product and process improvement
• Ability to locate areas of cost saving enhancements, product improvements, and process improvements for a given product or service
• Ability to manage large and varying workload effectively without support to overcome obstacles and meet deadlines
• Ability to participate and provide constructive feedback in development meetings with customer and GHX executives

Benefits

• health, vision, and dental insurance
• accident and life insurance
• 401k matching
• paid-time off
• education reimbursement