Application Support Engineer

The Application Support Engineer provides advanced application-level and operational support for production environments, bridging first-level support and engineering teams. The role focuses on incident, problem, change and service request handling, deep technical investigation, application operations, monitoring improvements, and continuous enablement of L1 support engineers.

Requirements

• Strong experience in application support and production operations
• Advanced operational knowledge of Linux operating systems
• Log analysis and troubleshooting of distributed applications
• Database knowledge (SQL / NoSQL – Oracle, Couchbase is a plus)
• Experience with monitoring tools (Splunk, ITSI, Thruk, Nagios – plus)
• Knowledge of ITIL-based service management processes (SNOW is a plus)
• Bug tracking and collaboration with R&D teams (JIRA)
• Scripting and operational tooling for production environments
• Knowledge of secure production environments
• Ability to work accurately under pressure and adapt to change
• Strong analytical and problem-solving mindset
• High attention to detail and quality
• Strong written and verbal communication skills in English
• Team-oriented, proactive and learning-driven attitude
• Ability to document and explain technical topics clearly

Benefits

• Flexible working hours with the option to work remotely
• Flexible compensation (transport tickets, training, private insurance)
• Private insurance
• Breakfast and lunch service
• Wide range of menus, salad desk, and sandwich options
• Affordable prices
• Flexible working hours with the option to work remotely
• Three days of remote work per week
• Easily accessible by public transport