Membership Retention Specialist

We are seeking a Membership Retention Specialist to strengthen and support the vibrant network of volunteers and members who make Girl Scouting possible. The ideal candidate will be an excellent communicator and natural relationship-builder who thrives on helping others succeed.

Requirements

• Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area.
• Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement.
• Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience.
• Represent the council at local volunteer meetings, sharing important updates, initiatives, and seasonal reminders.
• Use Salesforce to manage communications, track outreach efforts, and monitor progress toward key performance indicators.
• Provide exceptional customer service to all members and volunteers, fostering an inclusive and welcoming environment for all.

Benefits

• 100% employer-paid HMO health insurance for employees
• 3% employer contribution to 403(b), plus additional 2% match
• Generous paid leave benefits
• Paid holidays/office closures include: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31.