Senior Strategic Account Manager, Upper Enterprise

Gladly is seeking a Senior Strategic Account Manager to own a portfolio of high-touch Upper Enterprise accounts, driving net dollar retention, expansion, and revenue growth through building trusted relationships with C-suite stakeholders and translating Gladly's Customer AI capabilities into revenue-generating outcomes.

Requirements

• 8+ years in a quota-carrying, client-facing role within a SaaS environment
• Enterprise high-touch experience
• Revenue track record of exceeding net retention plus expansion targets
• Strong ability to lead and manage through higher-volume Book of Business periods
• Executive presence to hold own with C-suite stakeholders
• Commercial mindset to grow revenue
• Customer obsession to drive customer devotion and commercial performance

Benefits

• Competitive salaries
• Stock options
• Comprehensive benefits
• Generous paid time off
• Parental leave
• Home office stipends