Gladly is a customer experience platform powered by AI, focusing on delivering personalized and efficient interactions across omnichannel. Trusted by leading brands like Crate & Barrel and Ulta Beauty, Gladly's solutions prioritize the customer over traditional ticketing systems, offering AI-driven automation, digital self-service, and native voice capabilities to enhance overall customer support.
Open Positions
Revenue Operations Analyst - Colombia
3-5 years of experience in revenue operations, hands-on Salesforce experience, curious about AI and automation
Deal Desk & FP&A Analyst - Colombia
3-6 years of FP&A experience, deal desk or quote-to-cash experience, Salesforce proficiency, and solid financial modeling skills
Senior Strategic Account Manager, Upper Enterprise
8+ years of experience in a quota-carrying, client-facing role within a SaaS environment, with a revenue track record and strong executive presence
Strategic Account Manager, Lower Enterprise
5+ years of experience in a quota-carrying, client-facing role, strong organizational skills, and a proactive mindset
Senior Accountant - Colombia
3-5 years of accounting experience, strong knowledge of GAAP, and hands-on experience with NetSuite