Strategic Account Manager, Lower Enterprise

Gladly is a customer experience AI company that is looking for a Strategic Account Manager to own a portfolio of Enterprise accounts across the install base. The ideal candidate is a commercially-minded operator who thrives in a fast-paced environment and can manage multiple accounts simultaneously.

Requirements

• 5+ years in a quota-carrying, client-facing role (Account Management, Customer Success with commercial ownership, or Install Base Sales) within a SaaS environment.
• Proven success owning renewal and expansion targets.
• Strong ability to manage a higher-volume book of business without sacrificing quality of engagement or commercial rigor.
• Excellent organizational skills and the ability to prioritize effectively across competing demands in a fast-paced environment.
• A proactive, “CEO of your book” mindset.
• A willingness to learn, adapt, and strive for excellence in an environment that values transparency and winning as one team.

Benefits

• Competitive salaries
• Stock options
• Comprehensive benefits
• Generous paid time off
• Parental leave
• Home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• Professional growth
• An inclusive workplace where diverse perspectives thrive
• Access to AI tools