Customer Value Creation Manager
Global BlueChiyoda, Japan
Posted November 21, 2025
Full Time
About the Company
At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated ā¬20bn Sales in Store and ā¬311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.
Job Description
Customer Value Creation Manager is responsible for implementing the Group's strategic objective to switch from a Tax Free processing provider position to a strategic partner for retailers, leveraging internal assets, innovations, and external partners. The role involves supporting the sales team in the value creation process with prospects and clients, providing analysis, recommendations, content, and governance.
Requirements
- At least 5 years of working experience, preferably in a consulting firm or marketing position
- Experience in Retail or Luxury sector or consulting sector is a plus
- Native in Japanese (speaking, listening, reading, writing)
- Fluent in English
- Excellent interpersonal skills, organization, and autonomy
- Customer orientation, client-facing abilities
Benefits
- Potential for growth