Fraud Operations Manager

As the Fraud Operations Manager, you'll own the end-to-end fraud function, building detection systems, creating response workflows, and establishing cross-functional partnerships to keep customers safe without creating friction. You'll define the playbook and run it. This role reports to the Senior Manager, Business Operations and requires commutability to our NYC or SF office. We default to being in-office 3-4 days per week with required attendance on Tuesdays and Thursdays.

Requirements

• 5+ years in fraud operations, payments risk, or trust & safety
• Hands on experience managing chargebacks, disputes, and fraud investigations at scale
• Strong analytical skills, comfortable pulling and interpreting transaction data to spot patterns, set thresholds, and measure intervention impact
• Demonstrated use of AI tools (e.g., Claude, ChatGPT, Cursor) to build automations or improve workflow efficiency
• Experience building fraud programs from early stages or maturing existing ones
• Familiarity with payment processors (Stripe, Adyen, or similar), chargeback management platforms, and fraud detection tools

Benefits

• Flexible PTO
• Competitive health & dental insurance options, with premiums partially covered by GG
• Fertility and adoption benefits via Carrot and Kindbody
• Generous, fully-paid parental leave policy
• 401k benefit
• Professional Development — employees receive a yearly stipend for approved learning and educational-related expenses
• Pre-tax commuter benefits
• Dependent Care FSA
• Home office support
• Team Bonding opportunities