Fraud Operations Manager
QUOUnited States • Canada
Posted April 13, 2026
141000 - 166000 USD
Full Time
About the Company
Here is a concise, professional, and engaging summary: QUO is a global branding and digital agency that drives transformational strategies and innovative solutions. With a 29-year legacy, we've built a reputation for excellence in brand strategy, identity development, digital platforms, and communications, serving global hospitality, tourism, wellness, healthcare, and UN entities. Our team of progressive thinkers operates from offices in Bangkok, Ho Chi Minh, Singapore, London, and Riyadh, dedicated to making a positive impact through culture-driven branding.
Job Description
We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence.
Requirements
- 3–5 years of experience in fraud, risk, trust & safety, or related operational roles
- Prior experience managing or mentoring a team in an operations environment
- Strong operational judgment with the ability to triage, prioritize, and execute effectively
- Experience handling fraud at scale in high-volume environments
- Data-driven mindset—you’re comfortable using metrics to inform decisions and improve performance
- Experience working with tools like Zendesk (Retool or similar internal tools a plus)
- Ability to identify trends and contribute to rule creation or detection improvements
- Strong cross-functional collaboration skills across support, compliance, and engineering
- Excellent communication skills with the ability to handle sensitive or high-stakes situations
- Comfortable operating in a fast-paced, evolving environment with high ownership
Benefits
- extensive medical coverage
- monthly lifestyle stipend
- flexible PTO policy
- equity
