Customer Service Lead

GO Car Wash is one of the fastest-growing car wash operators in the United States, seeking a Customer Service Lead to oversee day-to-day operations, drive sales, and ensure policies and procedures are followed.

Requirements

• Opening and closing the car wash according to GO's standard operating procedures.
• Leading by example, greeting customers warmly, and utilizing sales scripts to drive membership sales.
• Guiding vehicles safely into the car wash and educating customers on our wash process.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues and escalating to leadership if needed to ensure customer satisfaction and retention.
• Assisting with team coaching and ensuring all teammates adhere to safety standards and sales scripts.

Benefits

• Health benefits
• 401(k)
• Paid time off
• Free car washes