Customer Service Lead

GO Car Wash is one of the fastest-growing car wash operators in the United States, looking for a Customer Service Lead to oversee day-to-day operations, drive sales, and ensure all policies and procedures are followed.

Requirements

• Opening and closing the car wash according to GO’s standard operating procedures.
• Leading by example by greeting customers warmly and utilizing sales scripts to drive membership sales.
• Maintaining the cleanliness and functionality of the site to deliver a superior customer experience.
• Addressing customer issues, escalating to leadership if needed, to ensure customer satisfaction and retention.
• Assisting with team coaching, ensuring all teammates adhere to safety standards and sales scripts.

Benefits

• Health benefits
• 401(k)
• Paid time off
• Free car washes
• Opportunities to advance into leadership roles
• Sales training and leadership coaching