Customer Care Advisor

GoodLeap is seeking a Customer Care Advisor to make first calls to borrowers after their home solutions project is complete, and act as trusted guides to help them understand and successfully manage their GoodLeap loan. This is a full-time on-site position with a clear growth path and competitive compensation.

Requirements

• Lead structured outbound call campaigns
• Conduct consultative cross-sell conversations
• Handle customer concerns with care and precision
• Be a product and systems expert
• Own performance numbers

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Bonuses