Field Engineer

At GoTo, we're passionate about making IT easy for everyone. As a Field Engineer, you'll play a crucial role in helping us achieve our mission by delivering exceptional service and support to our customers.

Requirements

• 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.
• Cisco, Python, Juniper, Microsoft Certifications are a plus
• Excellent communication, and time management skills
• Ability to develop and maintain close customer relationships, and the ability to work inside a team.
• Maintain continuous professional development including technical and sales/soft skills.
• Be able to perform AD, LDAP and SSO integrations.
• Can integrate external solutions that are compatible with our products
• Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security
• Experience onboarding and troubleshooting NICE InContact, Microsoft Teams
• Experience with automation, python and REST API and POSTMAN
• Internal employees:
• No active DPs in the last 6 months
• 1 year tenure in the current role
• Certified in at least one product
• Acting as a Level 2 CNC, GTC Rep or above
• Metrics on target in the last three months

Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
• Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
• Tuition and reading reimbursement programs to support your continuous learning and professional growth
• Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
• Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.