Senior IT Service Desk Professional
GoToGuatemala City, Guatemala Department, Guatemala
Posted April 6, 2026
Full Time
About the Company
GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology.
Job Description
Senior IT Service Desk Professional responsible for responding to and resolving hardware and software service requests using Ticketing system for local and remote employees. Provides onsite support at the office and maintains documentation as required by management.
Requirements
- 4 years of experience in a helpdesk or technical environment
- Flexibility in schedule
- Experience in writing and completing technical and end user documentation
- Excellent problem solving, analytical, verbal, and written communication skills
Benefits
- Comprehensive health benefits
- Life and disability insurance
- Fertility and family-forming support programs
- Paid holidays
- Volunteer time off
- Quarterly self-care days and no meeting days
- Tuition and reading reimbursement programs
- Thrive Global Wellness Program
- Confidential Employee Assistance Program (EAP)
- Employee Resource Groups (ERGs)
- GoTo Gives
- Charitable matching program
