IT Service Consultant
GPT GroupSydney, New South Wales, Australia
Posted May 14, 2026
Full Time
About the Company
GPT is one of Australia's largest property groups, managing $38.9 billion worth of assets across the country. They value their people and offer a great experience and doing good. They are committed to sustainability and providing a positive impact for people, place, and planet.
Job Description
Join GPT Technology team as the IT Services Consultant to deliver exceptional customer service to staff, provide seamless technology support, and handle advanced problem management. The role involves providing 1st and 2nd level technology support, managing priorities, and working closely with outsource providers. Requirements include exceptional customer facing and service skills, 3+ years' experience in Desktop Support / Technical customer support positions, and comprehensive knowledge of Microsoft Operating Systems and Applications. Benefits include hybrid working, generous leave options, and market-leading parental leave benefits. GPT values its people and offers diverse and challenging career opportunities, comprehensive wellbeing programs, and recognition through nomination awards.
Requirements
- Providing 1st and 2nd level technology support for GPT staff, contractors and third party providers across multiple physical locations.
- Managing and triage multiple incoming priorities effectively by understanding clients’ needs and meeting service level requirements.
- Applying in-depth knowledge of desktop and laptop internal/external components and lifecycle.
- Completion of appropriate service checks to ensure smooth operation of services.
- Following IT policies and procedures.
- Working closely with outsource providers in the delivery of support services.
- Helping the broader operations team to support and maintain GPT corporate software and infrastructure
- Working with Program Delivery team to assist in delivery of project tasks as required.
- Complete regular visits to GPT sites and actively engage with GPT Staff
Benefits
- Hybrid working
- Generous leave options
- Market-leading parental leave benefits
- Diverse and challenging career opportunities
- Comprehensive wellbeing programs
- Recognition through nomination awards
- Employee referral program
