Représentant(e) bilingue du service à la clientèle

Grainger is a leading industrial distributor operating in North America, Japan, and the UK. They are seeking a bilingual customer service representative to join their team, promoting a mobilizing culture and offering value to customers.

Requirements

• Due to the nature of this position, bilingualism (English and French) is mandatory.
• A high school diploma or equivalent.
• A minimum of one year of experience in customer service.
• Experience within a customer service center.
• A strong desire and willingness to help customers in offering a friendly, well-informed, and hassle-free experience.
• Proven mastery of computer technology; use and navigation of multiple programs on a PC (Microsoft Office, Salesforce) and use of two monitors.
• Experience in personalized, proximity service with customers in a constantly evolving environment.
• The ability to work on-site.
• The ability to be comfortable sitting for up to 8 hours per day.
• A safe, distraction-free workspace dedicated to professional activity (required for home/hybrid work).
• A stable internet connection with the ability to provide proof of a speed of greater than 5 megabits per second for upload, 15 megabits per second for download and a ping of less than 80 milliseconds. (Required for home/hybrid work)

Benefits

• Health, dental, vision and prescription drug insurance
• Paid time off and 12 paid holidays per year offered by the company (subject to province of residence)
• Life insurance, including life insurance for spouse and dependents.
• Employee and Family Assistance Program to help team members solve physical, emotional, mental, financial and other problems
• Defined contribution pension plan and RRSP program to help you save for your future financial security
• Education and professional development assistance program
• Employee discounts, team member benefits and more!