GUEST EXPERIENCE AGENT

The Guest Experience Agent role at Park Hyatt Milan involves welcoming guests, registering them, and providing personalized experiences through care and empathy. The agent will also be responsible for making service recovery gestures, managing guest queries, and collaborating with other departments to ensure high levels of service.

Requirements

• Welcome guests in a friendly, prompt and professional manner;
• Create memorable experiences for our guests through care and empathy;
• Display the highest level of knowledge and care in all interactions and correspondence with guests;
• Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires;
• Address special guest preferences recorded in guest history profiles;
• Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time;
• Monitor service expectations and managing complaints at a first level;
• Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service;
• Organize and communicate informations for the daily meeting for other departments;
• Proficiency in English, Italian and an additional language;
• Proficiency with computers;
• Ability in multitasking, problem solving and time-management;
• Attention to detail;
• Excellent guest service attitude;
• Teamwork skills and attitude;

Benefits

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities
• Staff celebrations
• Plan Welfare
• Settling the costs of urban public transport - ATM Milano