EMEA Customer Success Manager

Role Overview

As our Customer Success Manager, you will act as the strategic advisor and project lead for an established portfolio of enterprise accounts, guiding customers from their initial launch through to long-term success and renewal.

What You Will Do

You will build trust with customers, drive ROI, establish clear business value, and help customers achieve specific targets and ROI through the Gravitee platform.

Why It Might Be a Fit

You will have the opportunity to manage some of our most prestigious enterprise accounts during a period of rapid AI-driven expansion, and will be part of a high-growth environment where you can quickly adopt evolving processes and tools.

Requirements

• 5+ years in a CSM or Account Management role within a B2B SaaS environment in a fast-paced Software/SaaS company
• Strong desire to tackle hard customer problems and proven ability to do so with little or no direct daily supervision
• Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects
• Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools
• Ability to travel when required to meet with your accounts

Benefits

• Competitive medical coverage
• Pension / 401k program options
• 25 days holiday + in-country national holidays
• 3 mental health days + wellness allowance
• Birthday off
• Professional development budget to fuel your growth
• Hybrid work culture: 2 days in the London office every week to collaborate in person
• Quarterly team events + annual offsite at an exciting location