Implementation Specialist II

We are seeking an Implementation Specialist II to provide exceptional customer service and support to our clients. The role involves project setup, client trainings, and troubleshooting. The ideal candidate has a passion for technology, excellent communication skills, and experience in software implementation and customer service.

Requirements

• Complete complex software project setups and modifications as required by the client
• Answer incoming support calls and emails
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize Intercom ticketing system to manage client requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to other Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management with clients to ensure their setups are enabled correctly
• Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

Benefits

• Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Matching 401(k)
• Employee Assistance Program/mental health support
• Accident insurance
• Wellness discounts and perks through the Holisticly platform