1st Party Debt Collection Specialist

The 1st Party Debt Collection Specialist role offers a competitive hourly wage and commission structure. This role is primarily responsible for collecting outstanding balances from residents, collaborating directly with Community Managers and their teams to ensure all documentation is accurate and complete, and ensuring compliance with all applicable laws and departmental policies/guidelines.

Requirements

• 1 year minimum of experience in first-party debt collections, preferably within the property management industry, or a background in third-party debt collections, ideally in property management.
• Experience in call center environments, demonstrating strong communication and problem-solving skills.
• Familiarity with remote work settings, with a track record of success in work-from-home environments and demonstrated reliability and productivity.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Generous Paid Time off
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
• Charitable giving program and benefits